Health and Safety policies are in place and registered with the NSW State Government and the Australian Tourism Export Council.

• • Prepayment required. 
• • *For regular or contracted services, special arrangements may apply
• • Receipt of payment secures services as advised.
• • Inclusions may be varied up to one (1) week prior to booking subject to availability.
• • If preferred services are unavailable, similar replacement services will be provided.
• • Unpaid invoices incur late payment fee of 1.5% after 28 days

If notice of cancellation of the total booking is received:

• More than 2 months prior: 10% administration fee applies.
• Between 2 months and 2 weeks prior: 30% administration fee applies.
• Less than 2 weeks prior: No refund.
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An additional fee may apply where outsourced services are included, depending on supplier policies.

The Customer acknowledges that retention of monies by Australia In Style under this clause represents compensation for loss incurred and does not constitute a penalty.

In the event of unforeseen circumstances, similar replacement services will be offered.

To the fullest extent permitted by law, the Customer agrees that Australia In Style’s liability under any circumstances is limited to the amount paid by the Customer. Australia In Style accepts no liability for consequential or economic loss arising from the provision of, or failure to provide, goods or services—whether based on contract, tort, negligence, strict liability, or otherwise.

If a tour or charter is cancelled due to an external event such as a pandemic or government decree up to seven (7) days prior to the scheduled date:

• • A fully transferable Future Travel Voucher will be issued (minus any unrecoverable expenses – e.g. fees imposed by third parties
• • The voucher may be used to:
  •      - Reschedule your existing booking, or
  •      - Apply toward any travel product offered by Australia In Style.
• • If you are unable to use the voucher, it is transferable once at no additional cost.
• • The voucher is valid for 2 years from the original departure date.

If you choose not to reschedule, a refund minus a 5% administration fee will be provided.

Note:
i. It is the participant’s responsibility to hold travel insurance that covers the booked experience.
ii. No Steps Tours routes are designed to be within approximately 40 minutes of a hospital with an emergency department.
iii. Australia In Style holds public liability cover of up to $20 million. A certificate of currency is available upon request.

Any damage incurred by passengers will be charged to the provided credit card, or if unavailable, invoiced to the client.

• • It is the hirer’s responsibility to coordinate arrival and departure times.
• • Any items left onboard are at the passenger’s own risk.

Terms and Conditions are subject to change without notice.