Your Journey Starts Here
plan your travel
We want everyone to enjoy their experience with us.
This page brings together ideas to help you plan your travel — from what to expect at the start of your trip to the support available during your journey.
Choose Your Service
We operate four core services. Find the one that fits your situation and click through to learn more.
Accessible Private Charter
Need transport for an event, airport transfer, or group outing? Our accessible private charters go wherever you need to go, on your timetable.
Accessible Tours & Experiences
From city icons to natural escapes, discover Sydney your way. Enjoy every journey comfortably, freely, and without limits, at a pace that feels right for you.
Venue & Events Transport
Heading to an event with family, friends, or a group? Our accessible private charters make it easy to get everyone there—comfortably, without the hassle.
Care Sector Transport
Need transport for care visits, community trips, or everyday travel? Travel is supported with care, reliability, and a focus on comfort throughout the journey.
How to Get Started?
Four steps from first contact to confirmed booking. We’ll guide you through every one.
1
Tell us about your journey
Use the Enquire Now form or call us on 02 9310 0200. Let us know your date, group size, pickup location, destination, and any mobility requirements. The more detail, the better we can match the right vehicle.
2
We confirm availability and send a quote
We’ll confirm which vehicle suits your group and send a tailored quote. All prices are guaranteed once your deposit is received — no surprises.
3
Secure your booking with a 50% deposit
A 50% deposit confirms your booking. Payment can be made through Direct deposit and online payments via Stripe (including credit card payments). The remaining balance is due before travel.
4
We take care of the rest
Your driver will be there on time — at your door, your venue, or inside the arrivals terminal at Sydney Airport. All trips are private and exclusive to your group.
Accessibility
Accessibility is at the heart of everything we do — from the vehicles we choose to the way our drivers are trained. Whether you’re planning a one-off trip or a regular service, here’s what we have in place to make your journey comfortable, dignified, and stress-free.
Electronic Wheelchair Lift
Every vehicle in our fleet — from 5-seat vehicles to 53-seat coaches — is equipped with an electronic wheelchair lift. Designed for easy, consistent access every time.
Max Wheelchair Weight
Our lifts are rated to 363 kg, comfortably accommodating both manual and motorised wheelchairs. The lift platform measures 82 cm (32 in) wide × 137 cm (54 in) deep, with a 165 cm (65 in) clearance. Please advise wheelchair type at the time of booking.
Accessible Toilet Key
We carry the national master key for accessible public toilets, giving access to facilities across Sydney and surrounding areas. Toilet stops are planned into all tours and charters as a matter of course.
Portable Access Ramp
A portable ramp is available to assist with step access at key points. Kindly advise at booking and we will ensure it is ready for you.
Door Entry
All vehicles feature steps with grab rails at the door to assist ambulant passengers who need a little extra support getting in and out. Our drivers are always on hand to assist.
Folding Wheelchair Available
A folding wheelchair is available at no charge. Guests who can transfer to a seat may have their wheelchair folded and safely stored during the experience; ideal for guests who require occasional mobility support. Kindly request this at booking.
Airport Arrivals
Your driver will meet you inside the arrivals terminal at Sydney Airport, holding a sign with your name. We have priority parking close to the exit, so the transfer from arrivals to vehicle is quick and straightforward.
Beach Access
Selected Sydney beaches offer beach matting and wheelchairs for easier sand access. Availability varies — we’ll confirm options and arrange any required pre-booking.
We Travel with Everyone
Whether you’re an individual, a mixed group, a care provider, or an event organiser — our fleet and team are built around your needs.
Wheelchair Users
Electronic lifts in every vehicle. Space for one fully seated wheelchair user per vehicle, with additional capacity for folded chairs onboard.
Mixed Groups
Wheelchair users and ambulant passengers together — our vehicles seat 5 to 53, so everyone travels in the same vehicle.
NDIS Participants
We are NDIS registered and work with plan managers and support coordinators to arrange compliant, reliable transport.
Venues & Organisers
We run regular accessible shuttle services for events, performances, and festivals. Happy to collaborate with your existing coach providers.
Aged Care Providers
Compliant, experienced, and reliable. We proudly serve aged care organisations across Sydney.
Visitors to Sydney
Arriving from interstate or overseas? We can meet you inside the arrivals terminal at Sydney Airport and take care of your journey from there.
Frequently Asked Questions
Not sure where to start? These are the questions we hear most from people planning accessible experiences for the first time.
Can an assistance or guide dog travel with me?
Absolutely — assistance and guide dogs are always welcome on board!
Can a carer or support worker travel with me at no extra charge?
Yes, one carer or support worker is welcome to travel with you at no extra charge. We understand that many of our passengers rely on personal support to travel comfortably and safely. Simply let us know at the time of booking that a carer or support worker will be accompanying you.
When is the best time for travelling to Sydney?
Sydney is a great destination to visit any time of the year! The peak travel period is October to April, when the weather is warm and sunny, so you may need to book well in advance. However, Sydney’s consistently pleasant weather makes it enjoyable to explore outdoor attractions, beaches, and scenic spots at any time of year! The harbour, coastal walks, and outdoor dining spots are always vibrant.
Do you offer a pre-booking consultation?
We understand that every traveller has unique needs, and we’re happy to discuss your requirements before you commit to a booking. Simply get in touch with us by phone on (02) 9310 0200 or email us at info@ausinstyle.com.au and one of our team members will guide you through the best options for your needs. Free 1 hour consultation, thereafter a fee may apply.
STILL HAVE QUESTIONS?
Find quick answers to common queries in our detailed FAQs, or explore more information to help you plan with confidence.
