FAQ

Ask a question NOW – call (612) 9310 0200 or em: info@ausinstyle.com.au

  • How do wheelchairs access the vehicles?

Wheelchairs access the vehicles by a rear , level electronic hoist?

  • What is the maximum weight of wheelchair accommodated and what is chair area in the vehicle?

Maximum weight is 363 kgs. This allows for both folding and motorised wheelchairs. Area for chair is 32 inches ( 82 cms) wide x 54 inches (137 cms) x 65 inches ( 165 cms) long.

  • We are a group of 13 people, one a wheelchair user. Can we all travel together ?

Yes you can all travel together – on a tour or a charter.Your choice of vehicle ranges from 5 – 18 persons + wheelchair user.

  • How many wheelchairs can fit in a vehicle?
    A number of wheelchairs can fit in the vehicle. All access the vehicle by the level electronic hoist.There is space for one user fully confined to a wheelchair. Other users will need to be able to move to a seat. Their chair(s) can be folded and stored onboard.

    • For an airport pick up can we be met in the terminal? ?

    Yes, you can be met inside the terminal. Your driver will meet you there -displaying a sign with your name. Another great thing is that we have priority parking close to the exit.

        • Do I share my transport or tour with others? .

    No, all tours and charters are private and exclusive to you.

        • Do I share my transport or tour with others?.

    No, all tours and charters are private and exclusive to you. You can travel at your own pace , stop when and where you like enroute. You choose.

        • Can I book and pay for a tour or charter online? What deposit is required to book ?.

    Yes, you can book and pay online. It’s easy. Simply click on the service or tour you wish and follow the prompts. 50% deposit is required to secure your services.Direct deposit and Paypal accepted. Any issues, please email info@ausinstyle.com.au.

        • I have trouble walking but not in a wheelchair. Do you have a folding chair on tour if needed?

    Yes, a folding chair is available to you by request. Simply let us know in advance. There is no charge for the folding chair.

        • Can tours and charters be customised to suit our interests?

    Absolutely , you can choose your inclusions.Let us know your special interests and they can be added to our regular tours. We are also happy to tailor make a tour just for you. Send us your preferred sights and details on info@AusInStyle.com.au.
    Recently we created a 10 itinerary for a group and they were delighted.

        • Can I go onto the beach or into the surf in a wheelchair?

    Yes you can. A number of Sydney beaches have a special mat which sits on the sand especially for wheelchair users. As the mat is not laid out 7 days, please check with us to confirm it is set up on the day of your visit. Beaches with mats include Bondi and Manly.
    Some beaches have a special beach wheelchair which allows you to access the surf. You will need to transfer from your chair. Beach wheelchairs are located at Bondi and Manly. They are free but need to be prebooked. If you love the beach contact us about our special ‘ sand and surf ‘ experiences.

        • Can we hire an accessible vehicle and driver and travel where we choose?

    Yes, you can hire a vehicle and driver on hourly, daily or weekly hire. We are happy to assist you with an itinerary too.

          • Do you have a health and safety policy?

    Yes we do. Requisite industry measures are implemented. These include hand sanitiser onboard for passengers and sanitisation after each booking.More information on industry requirements due to covid-19 can be found here. All attractions and restaurants included in tours are checked to confirm they comply with their industry standards.

          • Do you have a price guarantee? What is your cancellation policy ? What are your terms and conditions?

    Yes , we have a price guarantee.All prices are guaranteed once deposit has been received. For cancellation policy and terms and conditions see here Happy travelling!

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